Where does ETHOS ship?
ETHOS currently ships to the United States only.
When will I receive my ETHOS package?
We offer Standard and Priority shipping within the United States. These indicate the service and speed of the shipment via USPS (not the order processing time). The estimated shipping time for your order will be calculated at checkout. Please allow 1-3 business days for your to be processed and shipment (and tracking details) to be created.
How can I check the status of my order?
Login in to your account to view the status of your order, or check the tracking details sent to you via email. If you have any questions, reach out to us at store@ethosgenetics.com.
My tracking details arenโt working. What can I do?
Sometimes the carrier takes 1-2 business days to register your shipment status, so we recommend waiting 48 hours for tracking details to update. If, after waiting, your tracking number isnโt updating or working, contact us at store@ethosgenetics.com.
How do I apply a discount code?
To apply a discount code, enter it in the Coupon field at checkout. If the code isnโt working, it could be invalid, expired, or it may have already been used.
Can I use multiple promotions or discounts on my order?
You can use only one promotion or discount code per order.
What free gift will I receive with my purchase?
Every seed purchase comes with a gift! You get to choose the freebie you want at checkout. The more you spend the more gifts you get to choose.
Thereโs a problem with my order. Can you help?
If you have an issue with your purchase, your experience, your shipment, or anything else, please send us an email at store@ethosgenetics.com. We are here to help if we can! (Please note that we can only assist with orders purchased directly from us and we donโt provide individual consultations or education.)